Policies

⋆˚࿔𐙚 Order Processing 𐙚⋆˚࿔
Please allow 3-7 days for processing and dispatching your orders, as items are made to order.

Please ensure your address is correct when placing your order. Once your order has been shipped, it is out of our control, and we cannot be held responsible for any issues.

You’ll receive an email once your order has been shipped. Please note that a tracking number will only be provided if you selected tracked shipping at checkout.

⋆˚࿔𐙚 Pre-Orders 𐙚⋆˚࿔

Items listed as preorders require additional processing time. Production and shipping to me typically takes around 4–6 weeks, so please allow extra time for your order to be dispatched. Please note that timelines may vary slightly due to manufacturing or shipping delays.

All preorder items are non-refundable and cannot be cancelled once purchased.

If your order includes both preorder and instock items, your order will be shipped once all items are available. If you would like instock items sooner, please place separate orders.

Please ensure your shipping address is correct at checkout, as changes may not be possible once your order has been placed.

Thank you for your patience with preorder items. Updates will be shared on Instagram @faerienthewild.

⋆˚࿔𐙚 Domestic shipping 𐙚⋆˚࿔
Orders placed within the UK are sent via  Royal Mail, Tracked 48. They usually arrive within 2-3 business days after being shipped.

⋆˚࿔𐙚 International Shipping 𐙚⋆˚࿔
We ship worldwide except for the following countries:

1. Afghanistan
2. Belarus
3. Brunei Darussalam
4. Cuba
5. Gaza Strip
6. Israel
7. Lebanon
8. Myanmar
9. Niue
10. Northern Ireland
11. North Korea
12. Russian Federation
13. Somalia
14. Syrian Arab Republic
15. Yemen
16. Any country in the EU

Please check here for any disruptions in shipping to your country:
https://www.royalmail.com/international-incident-bulletin

Standard delivery is untracked and takes approximately 5-7 business days. Tracked delivery is the same.

If ordering outside the UK, it is highly advised that you use the tracked shipping option.

⋆˚࿔𐙚  Customs & Duties 𐙚⋆˚࿔
You are responsible for any customs duties or taxes charged by your government. Faerienthewild is not liable for these additional fees.


⋆˚࿔𐙚  Refunds & Cancellations 𐙚⋆˚࿔
All sales are final, and order cancellations are not accepted.


⋆˚࿔𐙚  Returns & Exchanges 𐙚⋆˚࿔
We take great care in packing every order to ensure it arrives safely. However, we understand that occasional mishaps can occur during shipping.

If your order arrives damaged, please contact us within 48 hours of receiving it. We’ll gladly offer either:

• A reshipment of the same item (if available), or

• An exchange for another product of equal value in-store.

To start the process, please email [email protected] with a:

• A photo or video of the damaged item, and

• Proof of purchase (e.g., order confirmation or receipt).

Please note:

• Returns are not accepted.

• Customers are responsible for all postage and shipping fees related to exchanges or reshipments.